Secured Servers Guarantees

Keeping your equipment running is our highest priority, and we take it seriously. Our commitment to provide the best in service and high-performance equipment is reflected by our guarantees.

24/7/365 Secure Support with 20-minute Ticket Response Guarantee

Online assistance is available when you need it. Contact us anytime via e-mail or online inquiry form to ask a question, submit an order, or make a request. A personal account manager provides you with a single point of contact, and each online ticket or service request will be responded to within 20 minutes of submission. Guaranteed.

24-hour Setup

We understand timely deployment of your dedicated servers(s) is important to your success. Therefore, all standard pre-configured solutions will be provisioned within 24 hours.

4-hour Hardware Replacement

Further reinforcing our commitment to customer service, if any hardware component of your dedicated hosting solution should stop working, we will replace it within four hours of customer notification.

100% Network Uptime Guarantee

We guarantee the network will be available 100% of the time during the billing cycle of your servers. Our BGP blended network is self-healing and each network cable has been rigorously pretested before being deployed in a production environment. Click here to learn more about our network topology.


Visit our Benefits page to learn more about the advantages of a Secured Servers self-managed dedicated hosting solution.