Even the best hardware needs to have proper support. Each of our self-managed servers comes with proactive hardware monitoring, hardware support, KVM-on-demand, and best-effort troubleshooting assistance.
Hardware failures are backed by a four-hour hardware replacement SLA. Support tickets are backed by a twenty-minute ticket response time SLA.
If there ever is a problem, our certified technicians immediately respond to fix any issues and will determine what caused the event in the first place. Afterwards, implementation measures will be suggested or put into place to prevent a reoccurrence.
You'll receive 24x7x365 online support, and an assigned personal account manager who will help you with questions, orders, and requests.
Should you ever need support, we're available by phone at 1-866-354-5509, email at serversupport@phoenixnap.com, and provide an ever-growing knowledge base for reference.
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