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Technical Support – With a Personal Touch

The 24x7x365 onsite support staff of Phoenix NAP Secured Servers excels at providing the utmost in personalized customer service and technical assistance. By focusing on the individual needs of each request, our team of skilled professionals delivers timely technical support coupled with a results-oriented approach.

Included Support Services

  • Four-hour hardware replacement guarantee
  • 100 percent network uptime guarantee
  • 20-minute support ticket response guarantee
  • Remote reboot included
  • Free O/S reinstalls*
  • IPKVM access upon request
  • IPMI Access with your order**
  • Customer portal and bandwidth graphs
  • Network-level incoming DDOS protection
  • 24x7x365 server monitoring
  • 24x7x365 telephone customer service
  • Free Plesk or webmin control panel for day-to-day self-administration
  • Network-attached backup solutions and installation assistance
  • Server upgrade consultation

* Applies to operating systems that Secured Servers supports
** Remote console access to the server


Secured Servers Signup

Visit our Dedicated Servers page now to view our high performance dedicated hosting plans and learn more about Secured Servers.

Secured Cloud Pricing

Only pay for what you use! Even when your VM is off, you're only charged for storage! See our pricing options.

Contact Sales

Phoenix NAP Secured Servers is devoted to helping you achieve your online goals. Contact Sales to learn more now!